the need to know

OUR FAQS

Questions about our products, the semi-custom process or ordering?
You’ll find all the answers below. For anything else, just get in touch using the link above
and we'll be happy to answer anything you need!

Products

Why can't I see an 'Add to Basket' button for all your products?

Some of our more specialist products are available as Add-ons only, meaning they can only be purchased in junction with a wider stationery order.

They’re often hand-finished, time-intensive or produced in limited quantities, so we keep them exclusively for customers ordering their core stationery with us.

It means we can give these details the time they deserve, while keeping them exclusive to The Colour Atelier & beautifully coordinated with the rest of your suite.

Do you offer on the day signage?

We currently offer small on the day signage perfect for bars or guest book tables, all available within our ready to shop collections.

Larger statement signage such as welcome signs isn’t part of our core offering just yet — but it’s something we’re actively developing. If you’re planning a wedding or event and would love a more coordinated on-the-day look to accompany your stationery with us, please get in touch.
We’re always open to creating something special for the right celebration!

Sample Packs

Do you offer samples?

Yes! We highly recommend ordering a sample pack of the collection you like most so you can see the colours and feel the papers in real life. You can purchase them here.

What is inlcuded in a sample pack?

In the sample pack you will receive a complete invitation suite and an assortment of other items of your chosen collection, as well as a 3D palette showing you the exact colours and paper you will receive when ordering.

The pack will also include examples of foiling and our hand-made envelopes as well as embellishments like wax seals and clips. To give you the full Colour Atelier experience!

You can discover more and purchase them here.

Can I personalise my samples?

Our samples packs are all preprinted and include a variety of samples from past work - as such we aren’t able to personalise your samples.

During the design process you will receive a proof to review which will show how your exact wording and colours will appear before you approve your prints for production.

Personalisation & Design Changes

What does semi-custom mean — and is it right for me?

If you love great design and dream of luxury event stationery - but don’t want the cost of starting completely from scratch, then our semi-custom suites could be the perfect fit for you.

Designed in our studio by an experienced designer with a love of colour, fashion and detail, each collection offers a complete visual world — so the creative groundwork is done and every element works beautifully together. Allowing you to easily shop a visual stationery style from start to finish.

Simply: Style & Shop!
Choose the collection with the palette you love, then make it yours through colour combinations, wording and luxury extras.

Unlike buying a template and adding production to your own to-do list, we take care of everything — from personalising your artwork to print, finishing and production. You get the ease of something you can shop online, with the materials, finish and designer eye of something far more personal and luxurious.

What kinds of changes can I make to your semi-custom collections?

Our colour palettes are carefully curated by the studio to create modern, considered combinations that work beautifully together. The palettes, fonts and overall layouts remain fixed to each collection, while all wording and illustrations are fully customisable. Luxury extras are also available to make the finished suite feel distinctly yours.

Each collection gives you a strong creative starting point, with plenty of room to make it personal. The design is already beautifully considered — and you simply style it your way.

When do I provide my personalisation details?

Once you have placed your order, you’ll receive two emails - the first being an order confirmation, and the second email has a link to begin your design questionnaire.

Completing the questionnaire in this email will provide us with your event details and information so we can begin designing your order.

Please note it may take up to 10 minutes to receive your questionnaire email, and it may be sent to your junk or spam so please check there too!

How many rounds of changes can I have to my wording or colours?

Your purchase includes your initial design plus one round of amendments. Because our collections are already fully designed — with the layout, fonts and overall creative direction carefully considered — most orders only need small tweaks to wording, colours or details before they’re ready for approval.

Any additional rounds of amendments will be subject to a design fee.

What if I want something custom?

We offer a bespoke service, please see the bottom of our homepage and get in touch.

Ordering

When should I order my stationery?

For invitations, we recommend ordering around 4–6 months before your wedding. For on-the-day stationery, aim for 6–8 weeks before where possible. Earlier is always welcome — particularly for larger orders or pieces with hand-finished details.

Can I order in advance?

Absolutely — and we encourage it.
You can secure your stationery in advance even if every final detail isn’t confirmed yet. Once ordered, you’ll complete your personalisation questionnaire when you’re ready for us to begin designing. If you require a delayed start such as this, please be sure to drop us a email after you have ordered so we can can update our studio time lines accordingly.

What happens when I place my order?

Once you’ve placed your order, if no personalisation is required, your order will be shipped in line with the item processing time as stated on the product page.

If your order requires personalisation, you’ll receive an order confirmation, followed by an email containing your personalisation questionnaire. Once we have your details, we’ll prepare your personalised artwork and send it to you for approval. Your order includes one round of amendments before final approval and production.

Once you’ve approved the design artwork, we’ll go ahead and get this printed and posted for you!

Will I get to see my order before it's printed?

Of course. Every personalised order is sent to you as a digital proof before anything goes to print. This is your opportunity to carefully check all wording, dates, names, colours and details, and request any included amendments.

What if I need my stationery sooner?

Please contact the studio here before ordering. You can then confirm whether the deadline is achievable, especially for hand-finished pieces.

Can I change or cancel my order after placing it?

Personalised orders move into design/production, so changes or cancellations may not always be possible once work has started. Please contact the studio here to add an element to an existing order.

Production

How long does production take?

Please allow approximately 2–4 weeks from final artwork approval for production and delivery. Some hand-finished or specialist pieces may require a little longer, and individual product pages will highlight this where applicable. If you’re working to a tighter deadline, please contact the studio before ordering and we’ll always let you know what’s possible.

Shipping

How will my order be shipped?

All orders are sent using a tracked delivery service, so you can follow your stationery all the way to your door. Once your order has been dispatched, we’ll email you your tracking details.

UK orders are sent using an appropriate tracked courier service, while international orders are shipped via UPS International Tracked.

Can I pay for faster delivery?

Yes. We offer UK Express Tracked Delivery at checkout, which is typically delivered within 1–2 working days after dispatch.

Please note that express delivery only speeds up the journey once your order has been dispatched — it does not shorten our design or production time.

Working to a tight deadline? Get in touch before ordering and we’ll let you know what’s possible.

Do you ship Internationally?

Absolutely — international orders are very welcome!

We currently ship to selected destinations including Europe, the USA, Canada and Australia, with international orders sent via UPS with tracking.

Please note that international orders may be subject to local import duties, taxes or customs charges. These are set by the destination country and are the responsibility of the recipient.

If you require delivery to a country not currently listed at checkout, please get in touch and we’ll be happy to look into the shipping options available for you.