Refund policy
We hope you love your Colour Atelier order. As much of our stationery is personalised and made especially for you, different return and cancellation terms apply depending on what you have ordered.
1. Non-Personalised Products
If you wish to return a non-personalised item, please contact us within 7 days of receiving your order.
Returned items must be unused, in their original condition and, where applicable, in their original packaging.
Please contact us before sending anything back so we can provide the appropriate return details. Returns sent without contacting us first may not be accepted.
Unless an item is faulty, damaged or incorrect, return postage is the responsibility of the customer. We recommend obtaining proof of postage with any return.
2. Personalised & Made-to-Order Products
Products that have been personalised or made to your specifications — including stationery featuring your names, wording, wedding date, venue, guest names, chosen colour combination or other bespoke details — cannot be returned or refunded simply because you change your mind.
This does not affect your rights if your order arrives faulty, damaged, misdescribed or incorrect due to an error on our part.
3. Damaged, Faulty or Incorrect Orders
Please check your order carefully when it arrives.
If anything is damaged, faulty or incorrect, please contact us within 7 days of delivery, including photographs of the issue where possible, so we can investigate and put things right.
Depending on the circumstances, we may arrange a replacement, reprint or refund as appropriate. Resolution is decided by the Studio.
4. Proof Approval
For personalised stationery, you will receive digital artwork to approve before your order goes into production.
It is your responsibility to carefully check all wording, spelling, names, dates, times, addresses and other details before approving your artwork.
Once you have approved your final proof, it will be considered ready for production. We cannot accept responsibility for customer-supplied errors that were shown on and approved within the final artwork.
If an error has been made by The Colour Atelier, we will of course put this right.
5. Cancellations
If you need to cancel your order, please contact us as soon as possible.
If design or personalisation work has not yet begun, we will do our best to cancel your order and issue a refund.
Once personalised artwork or design work has begun, cancellations are no longer accepted.
Once final artwork has been approved or your order has entered production, no further changes or cancellations can be made.
6. Refunds
Where a refund has been agreed, it will be returned to your original payment method.
Please allow up to 14 business days after confirmation of your refund for it to appear. Processing times can vary depending on your bank or payment provider.
7. Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer law.