Privacy policy

Last updated: September 3, 2026

The Colour Atelier operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Colour Atelier is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, and your past transactions.
  • Personalisation and event information including names, wedding or event dates, venue details, wording, guest names or lists, photographs, artwork, colour preferences and any other information you provide for us to create your personalised stationery.
  • Communications with us including the information you include when communicating with us, for example when submitting a personalisation questionnaire or sending a customer support enquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, complete a personalisation questionnaire, upload photographs or artwork, visit or use the Services, communicate with us or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology or services and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfil and personalise your orders, create artwork and proofs, remember your preferences and items you are interested in, send notifications relating to your account or order, process purchases, returns, exchanges or other transactions, maintain your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience for you.
  • Personalise and Produce Your Stationery. We use the event details, wording, names, photographs, artwork, colour selections, guest information and other materials you provide to us where necessary to design, personalise, proof, manufacture and fulfil your stationery order.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, and secure our Services.
  • Communicating with You. We use your personal information to provide customer support, communicate with you about your order, obtain personalisation information and artwork approval, respond to enquiries and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in potential or actual litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

Lawful Bases for Processing

Where required by applicable data protection law, including the UK GDPR, we rely on one or more of the following lawful bases to process your personal information:

  • Contract — where processing is necessary to fulfil your order, personalise and produce your stationery, process payment, communicate with you about your order and arrange delivery.
  • Legal obligation — where we need to process or retain information to comply with our legal, accounting, tax or regulatory obligations.
  • Consent — where you have given us consent for a particular purpose, such as certain marketing communications. Where we rely on consent, you may withdraw it at any time.
  • Legitimate interests — where processing is necessary for our legitimate business interests, including providing customer service, administering and improving our website and Services, preventing fraud and protecting our business, provided those interests are not overridden by your rights and interests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, website hosting, payment processing, data analytics, customer support, cloud storage, printing, production, fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as where information is required to ship your products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group, where applicable.
  • In connection with a business transaction such as a merger, sale or insolvency, to comply with applicable legal obligations, to respond to lawful requests, to enforce our terms and policies, and to protect or defend the Services, our rights and the rights of our users or others.

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising or marketing purposes. You can exercise your applicable privacy rights through the privacy options available on our website.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.

To provide these features, Shopify may make use of personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights over Shopify's use of your personal information.

You can find further information about how Shopify processes personal information within the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness or reliability of information found on those sites.

Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may also be viewable by other users of those platforms.

Our inclusion of a link does not, by itself, imply endorsement of the content of that platform or its owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell", as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee absolute security.

In addition, information transmitted electronically may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate highly sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, including whether we need the information to:

  • fulfil and maintain records of your order;
  • provide you with the Services;
  • comply with legal, accounting or tax obligations;
  • resolve disputes; or
  • enforce our contracts, terms and policies.

Personalisation details, artwork, proofs and order-related communications may also be retained where reasonably necessary for record keeping, customer service, reorders, dispute resolution or to establish the history of a design or transaction.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you, subject to any legal reasons requiring us to retain it.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or processing for targeted advertising purposes.
  • Managing Communication Preferences. We may send promotional emails where permitted to do so. You may opt out at any time using the unsubscribe option included within our marketing communications. If you opt out of marketing, we may still send you non-promotional communications relating to your account, enquiry or orders.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations under applicable law, you may also have the following rights:

  • Objection to Processing and Restriction of Processing — you may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
  • Withdrawal of Consent — where we rely on your consent to process personal information, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your applicable rights through the options available on our Services or by contacting us using the contact details below.

We will not discriminate against you for exercising any of your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted, you may designate an authorised representative to make a request on your behalf. We may require evidence of that authority and may also require you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below and we will do our best to resolve the issue.

If you are based in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

The ICO can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

If you are based in the European Economic Area, you may also have the right to lodge a complaint with your local data protection supervisory authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will rely on recognised safeguards or transfer mechanisms required by applicable data protection law, such as adequacy regulations, the European Commission's Standard Contractual Clauses or equivalent UK-approved safeguards, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide any additional notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact:

The Colour Atelier
Email: hello@colouratelier.co.uk

The Colour Atelier is the trading name of Hannah Withington, sole trader.

For the purposes of applicable data protection laws, Hannah Withington, trading as The Colour Atelier, is the data controller of your personal information.